This website is designed for use in Malaysia. Want to do your banking without speaking to a representative or going to the branch? Retail/Individual customers who have new loans/financing approved and/or disbursed after 1 April 2020 may also apply for up to 6 months deferment if needed. The type of assistance we may be able to provide will vary depending on your individual circumstances and HSBC dedicated Financial Hardship team will aim to provide you with temporary relief from your repayments. If you decide to email us, please make sure to include: One convenient option is to connect with our Web Chat agents from Monday till Friday (9.00am – 6.00pm) by clicking the "Chat“ and icon on this page. By continuing to browse this site, you give consent for cookies to be used. Click to know more. All rights reserved. Facebook This link will open in a new window, Twitter This link will open in a new window, Youtube This link will open in a new window, HSBC Cash Rewards Mastercard® credit card Student Account, Information for Real Estate Professionals, Research backgrounds of brokers and firms for free by visiting FINRA's BrokerCheck™ website, Careers, media, investor and corporate information. You should also report suspected fraud schemes related to COVID-19 by calling the National Center for1-866. See what you can do through online and mobile banking without leaving home. HSBC can help your business navigate the effects of COVID-19. The bank has played a lead role in 11 social and coronavirus relief bonds so far in 2020, with proceeds earmarked to support responses to the pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged. The unprecedented global outbreak of coronavirus (COVID-19) may be leaving you worried about how your finances could be impacted. Your current statements are available in digital format on both online and mobile banking. Tools and resources to help manage the complexities of financial wellbeing. We have product specialist teams who can help. Remember, if you are worried about making future payments, we will work with you to determine a suitable solution. With my HSBC policy, am I covered if I book a new trip to a destination where FCO advice has been lifted, but then later restrictions are put back into place? Find out how to stay safe online and guard against the latest coronavirus scams. We can help with HSBC Mortgage payments and fees to prevent negative credit reporting and protect your credit score. Latest update on the business banking moratorium On account of the COVID-19 pandemic, RBI has announced regulatory package to ease the burden of payment of instalments for loan customers. You can handle almost all your banking from the safety and comfort of your home. HSBC Philippines is committed to helping you and your business in this difficult and uncertain time with extensive support and banking assistance, even as you work remotely. EDC BCAP Guarantee features If you are experiencing payment difficulties or need further financial support, please reach out to our Web Chat agents from Monday till Friday (9.00am - … © HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2021. Our latest updates on how the coronavirus COVID-19 is changing the way you bank with us. Information and insights from HSBC US to help COVID-19 measures Close If you are comfortable that your monthly payments are starting again, we have alternative payment options post the deferment period to help you save more on the total accrued interest/profit/lease rental payable. We know many of you are worried about how your finances might be affected by the coronavirus (COVID-19) pandemic. We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. If you're experiencing financial difficulty due to the coronavirus (COVID-19) pandemic, we may be able to help. You can also find further help online at hsbc.co.uk/guides or you can get free independent advice from: • StepChange Debt Charity: visit its website or call 0800 138 1111 • … We’re waiving fees and CD early withdrawal penalties on your HSBC Deposit Accounts. HSBC has helped governments, development banks and commercial banks around the world raise USD19.9 billion to support communities affected by the COVID-19 crisis. If you need assistance to discuss options for your outstanding balances, please give us a call at +632 8858-0000. Small businesses who qualify can access up to CA $1.25 million as a short-term loan. All Rights Reserved. Call our team of specialists on 0345 850 0622 to get a helping hand. Assistance is also available for affected customers who do not fall into the above categories, on a case by case basis. Help us support the most vulnerable by Existing customers with HSBC Credit Card, Personal Line of Credit and/ or Personal Loan product (s), and outstanding amount (s) in each product is between 30 and 90 days past due. You can call us on +144 1 299 5959 or email us at hsbc.debt.relief@hsbc.bm. Due to Covid-19 situation, we have temporarily extended the usage period for HSBC/HSBC Amanah Debit Cards/-i ("Debit Card/-i") that have expired. The 6-month automatic deferment period has ended on 30 September 2020. Get banking and financial investment services such as credit card, nri services, loans and money transfers via internet banking or mobile app at HSBC India. We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. COVID-19 measures Close In these challenging times, we're here to support our customers and employees. In some circumstances, you may need to pay for a service that is covered under your policy yourself, such as paying for a taxi, and claim this back from the RAC, as stated in your policy terms and conditions. HSBC helps you with support & guidance w.r.t loans, credit cards & business accounts & how to stay safe during pandemic & cope with frauds. Upon guidance from the Reserve Bank of India, we have launched COVID-19 relief measures for eligible business banking customers. 2021. Branch Operations, Online Banking, and Contact Centers All of our branches are open on weekdays from 9am to 3pm. Together, we've weathered storms and helped individuals, businesses and communities around the world since 1865. Serving documents on HSBC Australia. © HSBC Bank USA, N.A. If you think you've been the victim of a coronavirus scam impacting your identity or your HSBC account, report it to us. To help you through these uncertain times, we’re working hard to make sure you have the financial support and guidance you need. Explore other ways to bank Many of our services are available online, on mobile or by phone. We’re taking extra steps to keep everyone safe, including: How to request an increase of your credit limit, Tips on Personal Financing Payment Strategy, 5 reasons digital security devices are the best option for online banking, Call us and let us know how we can help you, Find details on your nearest branch or ATM, Find answers to your queries or contact us for further help, Careers, media, investor and corporate information. How much can you save with a balance transfer? For other HSBC customers who need further financial assistance, please check for more information about our Targeted Assistance Programme. interest on RM balances with Everyday Global Account, Online exclusive RM500 eVoucher of your choice. From 18 Mar 2020, delivery of credit card/-i and banking physical statements. Business Banking customers can contact their dedicated Relationship Manager for assistance. Please use the following address for this purpose: thirdpartyrequestsbau@hsbc.com.au. HSBC Targeted Assistance Programme. Learn about the automatic 6 month loan and financing deferment as well as other key financial support we offer if you think you may struggle to repay debts in the coming months. Find COVID-19 support from HSBC in your area Please use the tool below to find further information on the support HSBC can provide you. With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information. If you cannot find a specific link here for what you need, please speak to your relationship manager or visit … Or HSBC Insurance Aspects Motor Breakdown Assistance is provided by RAC Motoring Services and administered by Aviva Insurance Limited. Find the answers and while you're at it, tell us how we could do better. Coronavirus (COVID-19) Information Center Our latest updates on how the coronavirus COVID-19 is changing the way you bank with us. We're here to help you. Request for Relief Balance Conversion on your HSBC credit card. It's easy to share your ideas, stay informed and join the conversation. Cyber criminals are using fear and misinformation during this pandemic to steal money – know the signs. We appreciate the trust you place in us, and we want you to know that your health and safety are our top priorities. COVID-19 … For credit cards and Select Credit we’re offering assistance with your payments – we can reduce your payments, waive interest charges and waive late fees for 90 days from the time you enroll. Learn more about PPP updates, loan forgiveness, our digital banking solutions and how your business can respond here. We urge you to stay vigilant and not fall prey to such tricks. If you’ve been impacted by the coronavirus and are worried about making payments on your HSBC mortgage or home equity, we can help. We appreciate the trust you place in us, and we want you to know that your health and safety are our top priorities. click here to close the unsupported browser notice, HSBC Malaysia - Targeted Assistance Terms (PDF), HSBC Amanah - Targeted Assistance Terms (PDF), HSBC Malaysia - Fusion (RBB) Financial Assistance Terms (PDF), HSBC Amanah - Fusion (RBB) Financial Assistance Terms (PDF), Read More about HSBC Targeted Assistance Programme faqs This link will open in a new window, HSBC Malaysia – Automatic Deferment Terms (PDF), HSBC Amanah - Automatic Deferment Terms (PDF), HSBC Malaysia – Loans Post 1 Apr 2020 Deferment Terms (PDF), HSBC Amanah – Financing Post 1 Apr 2020 Deferment Terms (PDF), Read more about HSBC 6-month Automatic Deferment Programme This link will open in a new window, Find out more about temporary extension of expired HSBC/HSBC Amanah Debit Card/-i usage, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Enjoy up to 2.25% p.a. Instead, visit us online, use our mobile app, or give us a call. For more details please read our cookie policy. Privacy and Security | Terms & Conditions | HSBC Accessibility. COVID-19 relief payment scam Emails targeting an increasing number of Australians that are seeking to work from home, wanting to help with relief efforts or requiring financial assistance if they find themselves out of work. HSBC Australia is unable to receive or accept service of legal documents by postal mail or in person during the period of disruption associated with COVID-19. Here's how. Help with mortgages, credit cards and loans HSBC USA, has provided a $2 million grant to Feeding America® to help combat food insecurity and ease increased demand on food banks across the country during COVID-19. We’re offering fee waivers and payment options for HSBC business accounts. If you’ve been impacted by coronavirus and are worried about making payments on your HSBC credit card or Select Credit account, we can help. We’re offering payment assistance for your HSBC Personal Loans, Credit Cards, and lines of credit. Funds are meant to be used to cover expenses that are critical to business continuity (such as rent, payroll, and other operational costs). If you’re an HSBC customer and you’ve missed a loan, or credit card payment, or you're concerned about your current overdraft position, or you're worried about missing one in the future, we can help. To help you weather the uncertainties, we're here to give you the guidance and support you need. We have detected your browser is out of date.  For more information, please see our Supported Browsers page. The type of assistance we may be able to provide will vary depending on your individual circumstances and our team will aim to provide you with temporary relief from your monthly repayments. The email may offer a sum of money as a "COVID-19 assistance" payment if you complete an attached application form. Know more! We use cookies to give you the best possible experience on our website. We will accept service by electronic means only until further notice. Need financial support? Our website doesn't support your browser so please upgrade. While the 6-month automatic deferment period has ended on 30 September 2020, in line with YAB Prime Minister's announcement on 29 July 2020, HSBC will be providing targeted assistance to those who need additional support after the 6-month automatic deferment and provide relief options to customers who are most affected. The BCAP Guarantee is an EDC-guaranteed loan to help Canadian businesses impacted by COVID-19. Please visit: https://www.hsbc.com.au/faqs/financial-difficulty/ or alternatively call our Specialist Customer Assist team on 1300 555 988 or if you’re calling from overseas +61 2 8661 1902, weekdays 8.00am to 5.00pm AEST. We’re working hard to make sure you have the support you need. If you're impacted, please reach out to us to understand your options and take advantage of these programs. The limit for contactless card transactions requiring a PIN, on all HSBC debit and credit cards, has been temporarily increased from $100 to $200 to help reduce the risk of Covid-19 transmission. Applying for Financial hardship assistance HSBC has a number of ways you can discuss and apply for Financial Hardship assistance: If you need assistance, please call our Contact Centre on +144 1 299 5959. If you are experiencing payment difficulties or need further financial support, please contact us. Listening to what you have to say about services matters to us. For mortgage and home equity accounts, we’re offering assistance with your payments – we can defer your payments during the COVID-19 related financial hardship and waive late fees. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged. We use cookies to give you the best possible experience on our website. Finances have been impacted by COVID-19 situation, resulting in reduction of at least 25% of monthly income after 1 February 2020. Click here to learn more on how we can help. Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home. This website is designed for use in Malaysia. You’ve been in close contact with anyone who is suspected of having or has been diagnosed with COVID-19. We notice that some imposters are offering assistance for registration for COVID-19 vaccination and seeking personal information such as Aadhaar number, bank account number, card number and one-time passwords (OTPs) sent by the bank. In response to the rapidly-evolving COVID-19 outbreak, HSBC Bank Canada has announced a donation of $500,000 to assist the most vulnerable members of our communities to be shared across three organizations: Food Banks Canada, Breakfast Club of Canada If you decide to travel: There would be no cover to cancel or come home early due to coronavirus where FCO advice or restrictions, such as quarantine, local outbreak restrictions and self-isolation, are in place. Retail/Individual customers who have lost their jobs in 2020, Retail/Individual customers who is experiencing a reduction in salary in 2020, For HSBC Fusion (Retail Business Banking) customers. To do your banking from the safety and comfort of your choice click here to give you best. 127776-V ) 2021 case by case basis mortgage or home equity, we 're here to learn more on the... 1.25 million as a short-term loan offering payment assistance for your HSBC credit card communities around the world 1865... 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